Frequently asked questions about Hero Social and Copytrading
What is copytrading?
Copytrading automatically replicates trades executed by experienced traders. When you link your Hero Markets and MT5 Social Trading account to Hero Social, any trades made by the trader you copy will be reflected on your account in real time, based on your selected risk settings.
What risks are involved in copytrading?
Possible losses
You’ll copy the trader’s losses in addition to gains.
No guarantees
Past performance does not predict future results.
Personal responsibility
Only invest what you can afford to lose.
Why use copytrading?
Simplified market access
Benefit from experienced traders’ knowledge instead of monitoring markets 24/7.
Learn while you trade
Observe the strategies that are applied.
Flexible risk management
Decide how much to risk per trade and adjust as you go.
Is the service secure and regulated?
Hero Social is offered in partnership with Pelican Exchange Europe (CY) Ltd, regulated by the Cyprus Securities and Exchange Commission (license number 441/24). This ensures compliance with relevant industry standards.
How do I get started?
Yes, you must download both the Hero Markets app and the Hero Social app from the App Store or Google Play. Watch Hero Markets on YouTube for guidance. Remember you need a Hero Markets account and a Hero Social account.
You can register here.
After becoming a Hero Markets client, you must create an MT5 Social Trading account via the website (not within the Hero Markets app). Use this link:
https://portal.heromarkets.com/#/social-trading
Download the Hero Social app from App Store for iOS or Google Play Store for Android. Create a free account or log in if you already have one.
Tap “Account” in Hero Social, then “Link an account.”
Enter:
Account number: Your Hero Markets account number
Password: The password for your Hero Markets account
In the Hero Markets app, select “home” → “CFD” on the top left; the last digits displayed (e.g., 1195925) are your account number.
Choose a “REAL” account (not a demo).
You can link multiple accounts if you wish. Once done, your Hero Markets account is connected to Hero Social.
Under “Discover” in Hero Social, you’ll see all signal providers. Choose one you like, tap “Copy,” and set your trade preferences.
More questions about Hero Social and copytrading
Cannot find a trader
Double-check the spelling of the signal name.
Missed trades
Check “Positions” → “Missed” for explanations.
Account or connection errors
Ensure you created an MT5 Social Trading account via the website and linked it correctly. Switch between Wi-Fi and mobile data. Contact support if issues persist.
Soft stop level
Copying is paused temporarily if your account value falls to a specified level.
Hard stop level (Drawdown / MDD)
All positions are closed and copying stops fully when your account drops by a certain percentage (e.g., 30%).
Configure these in Hero Social’s “Account” tab, under “Max Drawdown” or a custom setting.
Fixed size
You set a fixed lot size regardless of the master trader’s position.
Mirror master size
You copy the exact volume as the trader you’re following (e.g., £50 in gold).
Mirror master risk
You take the same percentage risk as the signal provider, adjusted for your balance.
Round up to minimum trade size
Trades are executed even if the calculated size falls below the minimum threshold.
Drawdown (MDD) / “hard stop”
Maximum loss from peak to trough before a new peak is reached. If set to 30%, all positions close and copying halts when your account drops by 30%.
Soft stop level
New trades won’t be opened, but current positions remain open.
Hard stop level
All positions close, and no new trades are copied.
Log in to Hero Social
Make sure you have a Hero Markets account and an MT5 Social Trading account.
Select “Provide Signals”
Indicate that you wish to offer signals when linking your account.
Verification
Pelican Exchange Europe (CY) Ltd will review your application.
Optional fees
You may charge up to 50% of any profits your copiers make.
No guaranteed profits
Even the best traders can incur losses.
Risk management
Never invest more than you can afford to lose.
Basic market knowledge
Copytrading is a learning tool, but you should still understand market conditions.
Standard spreads/commissions
Normal Hero Markets-conditions apply.
Performance Fee
Some signal providers charge a percentage of the profits you earn by copying them.
Stopping
Go to “Account” → “Signal” → “Edit Copy” → “Stop Copying.” Decide if you want to close any open positions.
Editing
In “Edit Copy,” you can adjust lot size, risk levels, etc.
Yes, you can open multiple MT5 Social Trading accounts via the website, then link them in Hero Social under the “Account” tab. You can switch between them as needed.
There’s no official minimum to copy trades, but ensure you have enough funds to handle market volatility. If you want to be a signal provider, a minimum balance (e.g., USD 500) may be required
Forgot your password?
Tap “Forgot Password?” on the login screen and follow the instructions.
No reset email?
Check your spam folder and confirm the correct email. Contact support if necessary.
Hero Markets is a trading name operated by Trade Capital Markets (TCM) Ltd, which is authorised and regulated in Cyprus by the Cyprus Securities and Exchange Commission (licence number 227/14) and authorised in South Africa by the Financial Sector Conduct Authority (FSP number 47857).
